Notification of any damage or shortages in delivered goods should be made within 48 hours of their receipt by telephone on 02038 686242 or email customerservice@harpargrace.com.
If a product appears to be faulty, this should be reported to us via email or telephone and returned to us within 7 working days of notification.
Your order should be returned using a tracked delivery service. You will be responsible for paying for your own shipping costs for returning your item, unless the item is faulty, then we will refund you for the cost of return or arrange suitable collection of the goods. We cannot accept any liability for returns that are lost in transit unless we have organised for the return.
Returns address:
Harpar Grace International Limited, Unit 4 Imperial Court, Magellan Close, Walworth Business Park, Andover, Hampshire. SP10 5NT.United Kingdom
Cancellation/Refund policy:
You have the right to cancel your order at any time within 14 days following delivery of your goods. If you wish to cancel your order, please return the unopened and unused goods in their original packaging to us within 14 days of notifying us of your wish to return the order.
Your order should be returned using a tracked, signed for delivery service. We cannot accept any liability for returns that are lost in transit. Please include a copy of your order in with the returned goods, to enable us progress the return and refund.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 5-10 business days.
Please note, we cannot process refunds for goods that are not returned to us within the specified 14-day period, have been opened, used, damaged or are not in their original packaging.
Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit/debit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@harpargrace.com.
Refused & Undeliverable Packages:
All undeliverable packages due to incorrect name or address, or not present/failure to claim will be refunded minus any delivery costs Harpar Grace International has incurred in sending the products out to you.