This Privacy Policy describes how iS Clinical (the "Site",
"we", "us", or "our") collects, uses, and
discloses your personal information when you visit, use our services, or make
a purchase from www.isclinical.co.uk (the "Site") or otherwise
communicate with us regarding the Site (collectively, the
"Services"). For purposes of this Privacy Policy, "you"
and "your" means you as the user of the Services, whether you are a
customer, website visitor, or another individual whose information we have
collected pursuant to this Privacy Policy.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time, including to reflect
changes to our practices or for other operational, legal, or regulatory
reasons. We will post the revised Privacy Policy on the Site, update the "Last
updated" date and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from a
variety of sources, as set out below. The information that we collect and use
varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we
collect about you to communicate with you, provide or improve or improve the
Services, comply with any applicable legal obligations, enforce any
applicable terms of service, and to protect or defend the Services, our
rights, and the rights of our users or others.
WHAT PERSONAL INFORMATION WE COLLECT
The types of personal information we obtain about you depends on how you
interact with our Site and use our Services. When we use the term
"personal information", we are referring to information that
identifies, relates to, describes or can be associated with you. The
following sections describe the categories and specific types of personal
information we collect.
INFORMATION WE COLLECT DIRECTLY FROM YOU
Information that you directly submit to us through our Services may
include:
Contact details including your name, address, phone number, and email.
Order information including your name, billing address, shipping address,
payment confirmation, email address, and phone number.
Account information including your username, password, security questions
and other information used for account security purposes.
Shopping information including the items you view, put in your cart, saved
into your account like loyalty points, reviews, referrals or gift cards, or
purchases.
Loyalty points/product reviews/referrals/gift cards saved
Customer support information including the information you choose to
include in communications with us, for example, when sending a message
through the Services.
Some features of the Services may require you to directly provide us with
certain information about yourself. You may elect not to provide this
information, but doing so may prevent you from using or accessing these
features.
Information We Collect about Your Usage
We may also automatically collect certain information about your
interaction with the Services ("Usage Data"). To do this, we may
use cookies, pixels and similar technologies ("Cookies"). Usage
Data may include information about how you access and use our Site and your
account, including device information, browser information, information about
your network connection, your IP address and other information regarding your
interaction with the Services.
Information We Obtain from Third Parties
Finally, we may obtain information about you from third parties, including
from vendors and service providers who may collect information on our behalf,
such as:
Companies who support our Site and Services, such as Shopify.
Our payment processors, who collect payment information (e.g., bank
account, credit or debit card information, billing address) to process your
payment in order to fulfill your orders and provide you with products or
services you have requested, in order to perform our contract with you.
When you visit our Site, open or click on emails we send you, or interact
with our Services or advertisements, we, or third parties we work with, may
automatically collect certain information using online tracking technologies
such as pixels, web beacons, software developer kits, third-party libraries,
and cookies.
Any information we obtain from third parties will be treated in accordance
with this Privacy Policy. Also see the section below, Third Party Websites
and Links.
HOW WE USE YOUR PERSONAL INFORMATION
Providing Products and Services. We use your personal information to
provide you with the Services in order to perform our contract with you,
including to process your payments, fulfill your orders, to send
notifications to you related to your account, purchases, returns, exchanges
or other transactions, to create, maintain and otherwise manage your account,
to arrange for shipping, facilitate any returns and exchanges and other
features and functionalities related to your account. We may also enhance
your shopping experience by enabling Shopify to match your account with other
Shopify services that you may choose to use. In this case, Shopify will
process your information as set forth in its Privacy Policy and Consumer
PRIVACY POLICY
Marketing and Advertising. We may use your personal information for
marketing and promotional purposes, such as to send marketing, advertising
and promotional communications by email, text message or postal mail, and to
show you advertisements for products or services. This may include using your
personal information to better tailor the Services and advertising on our
Site and other websites. If you are an EEA resident, the legal basis for
these data processing activities is our legitimate interest in selling our
products, according to Art. 6 (1) (f) GDPR.
Security and Fraud Prevention. We use your personal information to detect,
investigate or take action regarding possible fraudulent, illegal or
malicious activity. If you choose to use the Services and register an
account, you are responsible for keeping your account credentials safe. We
highly recommend that you do not share your username, password, or other
access details with anyone else. If you believe your account has been
compromised, please contact us immediately. If you are an EEA resident, the
legal basis for these data processing activities is our legitimate interest
in keeping our website secure for you and other customers, according to Art.
6 (1) (f) GDPR.
Communicating with You and Service Improvement. We use your personal
information to provide you with customer support and improve our Services.
This is in our legitimate interests in order to be responsive to you, to
provide effective services to you, and to maintain our business relationship
with you according to Art. 6 (1) (f) GDPR.
Cookies
Like many websites, we use Cookies on our Site. For specific information
about the Cookies that we use related to powering our store with Shopify, see
https://www.shopify.com/legal/cookies. We use Cookies to power and improve
our Site and our Services (including to remember your actions and
preferences), to run analytics and better understand user interaction with
the Services (in our legitimate interests to administer, improve and optimise
the Services). We may also permit third parties and services providers to use
Cookies on our Site to better tailor the services, products and advertising
on our Site and other websites.
Most browsers automatically accept Cookies by default, but you can choose
to set your browser to remove or reject Cookies through your browser
controls. Please keep in mind that removing or blocking Cookies can
negatively impact your user experience and may cause some of the Services,
including certain features and general functionality, to work incorrectly or
no longer be available. Additionally, blocking Cookies may not completely
prevent how we share information with third parties such as our advertising
partners.
HOW WE DISCLOSE PERSONAL INFORMATION
In certain circumstances, we may disclose your personal information to
third parties for contract fulfillment purposes, legitimate purposes and
other reasons subject to this Privacy Policy. Such circumstances may include:
With vendors or other third parties who perform services on our behalf
(e.g., IT management, payment processing, data analytics, customer support,
cloud storage, fulfillment and shipping).
With business and marketing partners to provide services and advertise to
you. Our business and marketing partners will use your information in
accordance with their own privacy notices.
When you direct, request us or otherwise consent to our disclosure of
certain information to third parties, such as to ship you products or through
your use of social media widgets or login integrations, with your consent.
With our affiliates or otherwise within our corporate group, in our
legitimate interests to run a successful business.
In connection with a business transaction such as a merger or bankruptcy,
to comply with any applicable legal obligations (including to respond to
subpoenas, search warrants and similar requests), to enforce any applicable
terms of service, and to protect or defend the Services, our rights, and the
rights of our users or others.
We disclose the following categories of personal information and sensitive
personal information about users for the purposes set out above in "How
we Collect and Use your Personal Information" and "How we Disclose
Personal Information":
Category Categories of Recipients
Identifiers such as basic contact details and certain order and account
information
Commercial information such as order information, shopping information and
customer support information
Internet or other similar network activity, such as Usage Data
Geolocation data such as locations determined by an IP address or other
technical measures
Vendors and third parties who perform services on our behalf (such as
Internet service providers, payment processors, fulfillment partners,
customer support partners and data analytics providers)
Business and marketing partners
AFFILIATES
We do not use or disclose sensitive personal information without your
consent or for the purposes of inferring characteristics about you.
With your consent we share personal information for the purpose of engaging
in advertising and marketing activities, as follows.
We have “sold” and “shared” (as those terms are defined in applicable law)
personal information over the preceding 12 months for the purpose of engaging
in advertising and marketing activities, as follows.
Category of Personal Information Categories of Recipients
Identifiers such as name, e-mail address and phone number Business and
marketing partners
Commercial information such as records of products or services
purchased Business and marketing partners
Usage Data Business and marketing partners
USER GENERATED CONTENT
The Services may enable you to post product reviews and other user-generated
content. If you choose to submit user generated content to any public area of
the Services, this content will be public and accessible by anyone.
We do not control who will have access to the information that you choose
to make available to others, and cannot ensure that parties who have access
to such information will respect your privacy or keep it secure. We are not
responsible for the privacy or security of any information that you make
publicly available, or for the accuracy, use or misuse of any information
that you disclose or receive from third parties.
THIRD PARTY WEBSITES AND LINKS
Our Site may provide links to websites or other online platforms operated
by third parties. If you follow links to sites not affiliated or controlled
by us, you should review their privacy and security policies and other terms
and conditions. We do not guarantee and are not responsible for the privacy
or security of such sites, including the accuracy, completeness, or
reliability of information found on these sites. Information you provide on
public or semi-public venues, including information you share on third-party
social networking platforms may also be viewable by other users of the
Services and/or users of those third-party platforms without limitation as to
its use by us or by a third party. Our inclusion of such links does not, by
itself, imply any endorsement of the content on such platforms or of their
owners or operators, except as disclosed on the Services.
CHILDREN'S DATA
The Services are not intended to be used by children, and we do not
knowingly collect any personal information about children. If you are the
parent or guardian of a child who has provided us with their personal
information, you may contact us using the contact details set out below to
request that it be deleted.
As of the Effective Date of this Privacy Policy, we do not have actual
knowledge that we “share” or “sell” (as those terms are defined in applicable
law) personal information of individuals under 16 years of age.
Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable, and
we cannot guarantee “perfect security.” In addition, any information you send
to us may not be secure while in transit. We recommend that you do not use
insecure channels to communicate sensitive or confidential information to
us.
How long we retain your personal information depends on different factors,
such as whether we need the information to maintain your account, to provide
the Services, comply with legal obligations, resolve disputes or enforce
other applicable contracts and policies.
Your Rights
Depending on where you live, you may have some or all of the rights listed
below in relation to your personal information. However, these rights are not
absolute, may apply only in certain circumstances and, in certain cases, we
may decline your request as permitted by law.
Right to Access / Know: You may have a right to request access to personal
information that we hold about you, including details relating to the ways in
which we use and share your information.
Right to Delete: You may have a right to request that we delete personal
information we maintain about you.
Right to Correct: You may have a right to request that we correct
inaccurate personal information we maintain about you.
Right of Portability: You may have a right to receive a copy of the
personal information we hold about you and to request that we transfer it to
a third party, in certain circumstances and with certain exceptions.
Right to Opt out of Sale or Sharing or Targeted Advertising: You may have a
right to direct us not to "sell" or "share" your personal
information or to opt out of the processing of your personal information for
purposes considered to be "targeted advertising", as defined in
applicable privacy laws. Please note that if you visit our Site with the
Global Privacy Control opt-out preference signal enabled, depending on where
you are, we will automatically treat this as a request to opt-out of the
"sale" or "sharing" of information for the device and
browser that you use to visit the Site.
Restriction of Processing: You may have the right to ask us to stop or
restrict our processing of personal information.
Withdrawal of Consent: Where we rely on consent to process your personal
information, you may have the right to withdraw this consent.
Appeal: You may have a right to appeal our decision if we decline to
process your request. You can do so by replying directly to our denial.
Managing Communication Preferences: We may send you promotional emails, and
you may opt out of receiving these at any time by using the unsubscribe
option displayed in our emails to you. If you opt out, we may still send you
non-promotional emails, such as those about your account or orders that you
have made.
You may exercise any of these rights where indicated on our Site or by
contacting us using the contact details provided below.
We will not discriminate against you for exercising any of these rights. We
may need to collect information from you to verify your identity, such as
your email address or account information, before providing a substantive
response to the request. In accordance with applicable laws, you may
designate an authorised agent to make requests on your behalf to exercise
your rights. Before accepting such a request from an agent, we will require
that the agent provide proof you have authorised them to act on your behalf,
and we may need you to verify your identity directly with us. We will respond
to your request in a timely manner as required under applicable law.
COMPLAINTS
If you have complaints about how we process your personal information,
please contact us using the contact details provided below. If you are not
satisfied with our response to your complaint, depending on where you live
you may have the right to appeal our decision by contacting us using the
contact details set out below, or lodge your complaint with your local data
protection authority. For the EEA, you can find a list of the responsible
data protection supervisory authorities here.
International Users
Please note that we may transfer, store and process your personal
information outside the country you live in. Your personal information is
also processed by staff and third party service providers and partners in
these countries.
If we transfer your personal information out of Europe, we will rely on
recognised transfer mechanisms like the European Commission's Standard
Contractual Clauses, or any equivalent contracts issued by the relevant
competent authority of the UK, as relevant, unless the data transfer is to a
country that has been determined to provide an adequate level of
protection.
CONTACT
Should you have any questions about our privacy practices or this Privacy
Policy, or if you would like to exercise any of the rights available to you,
please call or email us at it@harpargrace.com or contact us at Unit 4
Imperial Court, Magellan Close, Walworth Business Park, Andover, ENG, SP10
5NT, GB.
For the purpose of applicable data protection laws and if not explicitly
stated otherwise, we are the data controller of your personal information.