FAQ

Our privacy policy is available here Privacy Policy, and also in the app, under the privacy section of the Settings menu.

You can find our Terms and Conditions here Terms and Conditions.

Please click on the following link to see the imprint for the Geske App: Imprint.

While trying out the GESKE App in the guest mode, you don't need to submit your personal data.

However, to get the full GESKE experience, you need to create an account and submit your personal data. Afterwards, you will be able to use our AI-powered Skin Scan to receive your personalised skincare routine recommendations, tailored specifically to your needs.

You can find all information on how we process your data in our Privacy Policy Privacy Policy, as well as in the app, under the Privacy section of the Settings menu.

In case you have issues signing up or logging into your account, please contact us via our support email (app.support@geske.com), and our friendly support team will find a solution to create or renew your account.

If you encounter any problems with the GESKE App, please contact our friendly support team at app.support@geske.com. Please let us know your current operating system version and which issues you are facing.

So that we can answer your questions quickly and efficiently, we kindly ask that you use our contact form. To get to the contact form, please use following hyperlink: here

To remove a Session from your Routine, go to the "Routine" tab and tap the pencil icon.

Please note that you can only remove Sessions which have been manually added by you. It is not possible to remove Sessions which are part of the calculated Routine. In case you change your mind, you can manually add a Session again by opening its details and selecting the "Add to Routine" option.

If you have been using the App in the guest mode you don't have a personalised Routine.

If you set up your account, your programs will be stored on our cloud server, and will be available to you when you login to your existing account after reinstalling the GESKE App.

You can change your avatar, birthday, gender or skin type by clicking on your avatar or the circle with your initial (in case an avatar was not initially set).

Changing your gender or skin type will not directly affect your personalised Routine.

The key component to your personalised skin care recommendations is our AI-powered Skin Scan. Our top-notch technology analyses your skin and its potential for improvements based on imagery, not based on the information you put in the system. Therefore, your skin’s characteristics are already considered in your Goals and changing the overall settings doesn't affect the recommendations you receive or your Routine.

Right after you register and add the products you own to your App’s inventory, the system will automatically create your personalised Routine.

You have multiple options to start the product selection. You can either go to the “Home” tab and select “Your Devices”, or you can add products directly from product recommendations. Your Routine will be automatically recalculated when you change your product selection.

Each Routine has a duration of 7 days. When one Routine is completed, your following Routine will automatically be calculated and started.

We recommend doing a Skin Scan at least once per week, before your next Routine is calculated. Keeping track of the improvements you’re making will be quite motivating!

The next Routine will automatically be calculated and started after 7 days.

The current Routine finishes automatically after 7 days.

Afterwards, your next Routine will automatically be calculated and started.

You can complete your daily Goals by watching all the Sessions scheduled for the respective day. To view your scheduled Sessions, go to “Routine” or “Home”.

You also have the possibility to manually mark a Session as watched. To do that, select the circle near the session on the “Routine” tab. However, we recommend watching the Sessions and following the instructions for achieving the best results.

Go to the "Routine" tab to get an overview of your daily Goals.

While trying out the GESKE App in the guest mode, you don't need to submit your personal data. However, to get the full GESKE experience, you need to create an account and submit your personal data. Afterwards, you will be able to use our AI-powered Skin Scan to receive your personalised skincare routine recommendations, tailored specifically to your needs. You can find all information on how we process your data in our Privacy Policy Privacy Policy, as well as in the app, under the Privacy section of the Settings menu.

You have multiple options to add products to your inventory: Either go to "Home" and select “Your Devices” or add products directly from your product recommendations.

Tap the pencil icon on your "Routine" screen for adding more Sessions to your Routine. The "Add to Routine" button will only become available if you own the respective product.

However, our AI-powered Skin Scan provides product recommendations tailored to your skins’ needs. We recommend sticking to the created Routine. Please also remember that more is not always better. Your skin also needs time to rest, you don’t want to overdo it.

The GESKE products are designed to help you improve your skin. As each persons’ skin has its own characteristics and is just as individual as the person, each GESKE product is created with a different focus, therefore covering the various needs in skincare.

Whether you prefer working on your skin hygiene, increasing your glow, getting firmer, toned skin or if you enjoy simply pampering your skin with relaxing massage modes, the GESKE product range has got you covered.

To start your Skin Scan go to the "Home" or "Routine" tab and select the "Skin Scan" button. Our powerful algorithms will analyse your Skin and create personalised recommendations for you.

For ideal results you need to pull your hair back and take off your glasses. Follow the tips and instructions in the App and have some fun with our AI-powered technology.

You can comfortably run the app with an iPhone that has iOS 14 or newer, or an Android phone running Android 7.0 or newer.

Go to the "Routine" tab and change your schedule by selecting the "Edit Goals & Schedule" option.

Whenever you change your schedule preferences, your Routine will be recalculated to fit perfectly into your day.

Skin impurities, dark circles, eye bags, oily skin, fine lines and texture are issues most of us have to fight from time to time, be if from genetic preconditions or stressful circumstances in your daily life.

Throughout the holistic GESKE product range you can find many products supporting you in your battle against one or multiple of these unpleasant conditions.

You can access the GESKE App offline. However, the Skin Scan and Routine calculation needs an Internet connection via WiFi or cellular service.

You can change your preferred Goals by going to the "Routine" tab and selecting the "Edit Goals & Schedule" option.

Changing your Goals will impact your product recommendations.

All GESKE products are compatible with the GESKE App.

Our SmartAppGuided devices are the perfect match to the GESKE App. Discover our AI-powered Skin Scan, video guided training Sessions, personalised skincare Routines and much more.

Some products are not meant to be used everyday. Take a break and let your skin rest - you will see even better results afterwards.

We bring German excellence and quality to beauty tech and offer you the most holistic skincare range on the market.

With years of experience in developing our own industry-leading consumer tech products and in partnership with leading dermatologists and plastic surgeons, we are reinventing what personal skincare looks like.

Products can be washed in the dishwasher, as long as the water isn’t very hot.

Please first make sure the device is fully charged. If your GESKE device is faulty, please contact the store/shop where you purchased the product and ask them for a replacement.

First, confirm the device is faulty: Before using your GESKE device for the first time, it should be fully charged - the first charging process can take up to a few hours, depending on the specific product. In very rare cases, the device might be faulty, which is why we offer a fifteen year guarantee on all our GESKE devices

Do not leave your device outdoors in the sun, as this may damage it.

Cold weather is also not ideal for your device. If you're looking for the ideal way to store your device, we recommend keeping it inside.

It is important that you only use the advanced switching charger supplied with your GESKE product. Attempting to use any other charger may damage your device’s battery.

We recommend using the Skin Scan in the GESKE App. The well trained neural network carefully analyses every pixel via tens of millions of neurons and creates a skincare recommendation specifically tailored to the needs of your own skin.

You can either buy a new GESKE charging cable in our webshop or use a charger that was supplied with another GESKE product.

Please do not use a charger from another brand, as this might damage your device.

Wash the surfaces with soap and water, rinse with clean water and pat dry with a lint-free cloth or towel. We recommend spraying the device with GESKE Cleaning Spray and rinsing with warm water afterwards for optimal results. Allow the device to air-dry.

The manuals for your device can be found in the packaging. If you've lost your manual or are looking for the manual in another language, please visit geske.com/manuals.

Yes, GESKE devices are usually waterproof with an IPX7 rating. That means the device can safely be submerged under water at depths of up to 1 meter, for around 30 minutes.

The information if your GESKE device is waterproof can be found in the products' manual or at www.geske.com/manuals.

Clean the metal contacts on your device with a lint-free cloth and, if necessary, some disinfecting spray, and try again. If the device still does not work, please get in touch with our customer service (service@geske.com).

Problems with charging your GESKE device can indicate a contamination of the magnetic surface. Please clean the metal contacts with a lint-free cloth and try again. The LED will blink while the product is being charged and, once the product is charged, it will stay lit. The initial charging process may take up to 3.5 hours depending on your device. If you still have any issues with charging your device, please contact our customer service team (service@geske.com).

All of our products are made of high-quality, body-safe materials like skin friendly silicone, metal, ABS plastic or even marble.

If your interested in the materials used in a specific product, please have a look at your products' manual or the respective product page on www.geske.com.

Please check whether the device is fully charged. If it is not fully charged, and is not actively charging while plugged in, press and hold the start button for 5 seconds. If the device still does not work, please contact our customer service team (service@geske.com).

The approximate charging time differs between the various models and can take anywhere from 2 to 3.5 hours. The exact charging time can be found in the products' specific manual.

Please charge your device before the first use as it may not be fully charged upon arrival.

The input voltage of our devices starts at 110 V and goes up to 240 V, so you may use it worldwide with the correct adapter.

Do not boil your device, as this may damage it.

You have the option to set up a new password under the following link:

To delete your account and your data, simply send an e-mail to service@geske.com. We will initiate the deletion right away.

We take privacy very seriously and respect yours. You can find all information about data protection here.

If you log in with your data, you can change it at any time. A subsequent login is not possible on guest orders.

You can choose between the following payment methods: Amazon Pay, American Express, MasterCard, Paypal, and Visa.

Please contact our customer service (service@geske.com) to find out if it is still possible to cancel your order.

We kindly ask for your understanding: cancellation is only possible if your order hasn't been shipped yet.

As soon as your parcel is sent to our logistics partner for delivery, you will receive a separate confirmation with the delivery number for shipment tracking.

You will receive your invoice as a file attachment in a separate e-mail.

Once your order is placed, you will receive a separate email with the invoice attached. Please note that we do not enclose a printed copy of the invoice with the shipment.

Please delete cookies in your browser settings and try again. If you still have problems placing your order, please try a different on a newer version of your browser.

Yes, during the ordering process you will be asked if the delivery address is different from the billing address.

If an order has been placed but not yet shipped, please contact our customer service (service@geske.com) and we will change the delivery address if still possible.

Log in with your username and password to view your order history.

The delivery is made by our shipping service provider DHL.

Delivery usually takes 2-8 business days based on the distance to your destination.

In this case, please contact our customer support directly (service@geske.com). Important: Please have your invoice ready. Without proof of purchase, we are unable to process the return.

We kindly ask you to return to the store/shop where you purchased the product and ask them for a replacement.

Yes. Please contact our customer service (returns@geske.com) and you will receive further instructions how to return the item.

Since this is a rare case, please contact our customer service (service@geske.com) directly so that we can resolve your complaint as quickly as possible.

Due to hygienic reasons, used or unsealed items cannot be returned or exchanged.

We are sorry to hear that the delivered goods did not meet your expectations. However, we ask for your understanding as the return of used or unsealed hygiene articles is not possible. The right to return exists only when the package is unopened, and the hygiene seal is intact.

We offer a 15-year guarantee on all of our GESKE models.

If you did not purchase your GESKE device directly from our website, please keep a copy of your receipt or invoice. To make a claim under our 15-year guarantee, please contact the store/shop where you purchased the product and ask them for a replacement.